Sales Policy

Effective Date: February 24, 2025

At FormalFashCiteino, we are committed to providing high-quality products and a seamless shopping experience. This Sales Policy outlines the terms governing purchases made through our website formalfashciteino.com.

1. Order Acceptance & Processing

  • All orders placed on our website are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or incorrect pricing.
  • Once an order is placed, you will receive an email confirmation. Processing times may vary based on product availability.

2. Pricing & Payment

  • All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice.
  • We accept major credit cards, debit cards, PayPal, and other secure payment methods.
  • Orders will not be processed until payment is successfully completed.

3. Taxes & Duties

  • Applicable sales tax will be calculated at checkout based on your shipping location.
  • International customers are responsible for any customs duties, taxes, or import fees required by their country.

4. Shipping & Delivery

  • We offer domestic and international shipping options.
  • Estimated delivery times are provided at checkout, but we are not responsible for delays caused by carriers or external factors.
  • Customers are responsible for providing accurate shipping information. We are not liable for orders lost due to incorrect addresses.

5. Order Modifications & Cancellations

  • Orders cannot be modified once they are processed.
  • You may cancel an order within 24 hours of placement by contacting customer service. Once an order has shipped, it cannot be canceled.

6. Returns, Refunds & Exchanges

  • Please refer to our Refund and Return Policy for details on returning items.
  • Refunds are issued only for eligible returned items and do not include shipping fees.

7. Warranty & Product Issues

  • If you receive a defective or incorrect item, please report it within 48 hours of delivery with supporting photos.
  • We will offer a replacement or refund if the issue is confirmed.

8. Customer Support

For any questions regarding your purchase, please contact us:

📧 Email: info@formalfashciteino.com
📞 Phone: (781) 341-3239

📍 Address:
FormalFashCiteino
16 Doty Dr, Stoughton, Massachusetts (MA)

By making a purchase, you agree to this Sales Policy. We reserve the right to update this policy at any time.