Refund and Return Policy
Effective Date: February 24, 2025

At FormalFashCiteino, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 14 days of delivery.
  • Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
  • Items must be returned in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Customized or personalized items.
  • Final sale or clearance items.
  • Undergarments, accessories, and jewelry for hygiene reasons.
  • Items that have been altered or damaged after delivery.

3. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, refunds will be issued to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

4. Exchanges

  • If you need a different size or color, please place a new order and return the original item following our return policy.

5. Damaged or Defective Items

  • If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
  • We will offer a replacement or full refund at no additional cost.

6. How to Initiate a Return

To start a return, please contact our customer service team with your order details:

📧 Email: info@formalfashciteino.com
📞 Phone: (781) 341-3239

Returns should be sent to:
FormalFashCiteino
16 Doty Dr, Stoughton, Massachusetts (MA)

7. Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be updated on our website.

By making a purchase, you agree to this Refund and Return Policy. If you have any questions, feel free to contact us.