Shipping Policy

Effective Date: January 8, 2025

At FormalFashCiteino, we strive to provide fast, reliable, and affordable shipping services for all of our customers. This Shipping Policy outlines the shipping methods, costs, and delivery times for orders placed on our website formalfashciteino.com. By placing an order with us, you agree to the terms and conditions set forth in this policy.

1. Shipping Methods

We offer various shipping options to suit your needs and location. Shipping methods available during checkout will depend on your delivery address. The options typically include:

      • Standard Shipping:
        Our most economical option, generally arriving within 5-7 business days for domestic orders (within the U.S.). This method is suitable for non-urgent deliveries.

      • Expedited Shipping:
        Faster delivery option with estimated delivery within 2-3 business days after shipment for domestic orders.

      • Express Shipping:
        The fastest option, ensuring delivery within 1 business day after shipment. Available for select areas.

      • International Shipping:
        We also offer international shipping to several countries. The delivery time for international orders may vary from 7-14 business days depending on the destination.

Shipping costs for each method will be calculated during checkout based on the delivery address, shipping method, and size/weight of your order.

2. Order Processing Time

      • Order Confirmation:
        Once your order is successfully placed, you will receive an order confirmation email. Please review the details and ensure the accuracy of your order.

      • Processing Time:
        Orders are processed and dispatched within 1-3 business days. Orders are not processed or shipped on weekends or holidays. Orders placed after 3:00 PM EST will be processed on the following business day.

      • Pre-Orders:
        If your order includes a pre-order item, the entire order will be shipped once the pre-order item is available. Estimated shipping dates for pre-order items will be provided at the time of purchase.

3. Shipping Costs

Shipping fees are based on the shipping method chosen, as well as the delivery address. The final shipping cost will be displayed before you complete your order.

      • Free Shipping:
        We offer free standard shipping on all orders over $50 within the United States.

      • Additional Charges:
        Some orders, especially international ones, may incur additional customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the shipping cost. Please check your local regulations for more information.

4. Tracking Your Order

After your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order on the carrier’s website.

Please note that it may take 24-48 hours for tracking information to become available after the shipment has been processed.

5. Delivery Times

Estimated delivery times depend on the shipping method and destination:

      • Domestic (U.S.) Shipping:
        • Standard Shipping: 5-7 business days
        • Expedited Shipping: 2-3 business days
        • Express Shipping: 1 business day
      • International Shipping:
        Delivery times for international orders may range from 7-14 business days, depending on the destination country and customs processing.

Please note that these are estimated delivery times. Delays due to weather, holidays, customs, or carrier issues may occur.

6. Address Accuracy

To ensure timely delivery, it is essential that you provide the correct and complete shipping address at the time of checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. Please double-check your address, including any apartment or suite numbers, before finalizing your order.

7. Shipping Restrictions

      • P.O. Boxes:
        Some shipping carriers may not deliver to P.O. Boxes. If your address is a P.O. Box, please ensure that you select a carrier that delivers to P.O. Boxes or provide an alternate address.

      • International Orders:
        We offer international shipping to select countries. If you are located outside of our shipping areas, please contact our customer service team for further assistance.

      • Restricted Items:
        Certain items, such as flammable materials, hazardous goods, or oversized products, may be restricted for shipment. We will notify you if any items in your order cannot be shipped.

8. Lost or Damaged Items

While we take every precaution to ensure your order is packed securely, sometimes things can happen during transit.

      • Damaged Items:
        If your order arrives damaged, please contact our customer service team within 48 hours of receiving your package. We will work with you to resolve the issue, which may include sending you a replacement item or processing a refund.

      • Lost Packages:
        In the event that your package is lost during transit, please contact us immediately. We will assist in investigating the issue with the shipping carrier. If necessary, we will file a claim on your behalf and provide a resolution.

9. Shipping Errors

If we make an error in processing your order (such as sending the wrong item), we will cover all return shipping costs and promptly ship the correct product. Please contact our customer service team, and we will assist you in returning the incorrect item and receiving the correct one.

10. Customer Support

If you have any questions or concerns regarding shipping, please feel free to contact us:

      • Email: info@formalfashciteino.com
      • Phone: (781) 341-3239
      • Address:
        FormalFashCiteino
        16 Doty Dr
        Stoughton, Massachusetts 02072
        United States