Effective Date: February 24, 2025
At FormalFashCiteino, we are committed to providing high-quality products and a seamless shopping experience. This Sales Policy outlines the terms governing purchases made through our website formalfashciteino.com.
1. Order Acceptance & Processing
- All orders placed on our website are subject to acceptance and availability.
- We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or incorrect pricing.
- Once an order is placed, you will receive an email confirmation. Processing times may vary based on product availability.
2. Pricing & Payment
- All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice.
- We accept major credit cards, debit cards, PayPal, and other secure payment methods.
- Orders will not be processed until payment is successfully completed.
3. Taxes & Duties
- Applicable sales tax will be calculated at checkout based on your shipping location.
- International customers are responsible for any customs duties, taxes, or import fees required by their country.
4. Shipping & Delivery
- We offer domestic and international shipping options.
- Estimated delivery times are provided at checkout, but we are not responsible for delays caused by carriers or external factors.
- Customers are responsible for providing accurate shipping information. We are not liable for orders lost due to incorrect addresses.
5. Order Modifications & Cancellations
- Orders cannot be modified once they are processed.
- You may cancel an order within 24 hours of placement by contacting customer service. Once an order has shipped, it cannot be canceled.
6. Returns, Refunds & Exchanges
- Please refer to our Refund and Return Policy for details on returning items.
- Refunds are issued only for eligible returned items and do not include shipping fees.
7. Warranty & Product Issues
- If you receive a defective or incorrect item, please report it within 48 hours of delivery with supporting photos.
- We will offer a replacement or refund if the issue is confirmed.
8. Customer Support
For any questions regarding your purchase, please contact us:
📧 Email: info@formalfashciteino.com
📞 Phone: (781) 341-3239
📍 Address:
FormalFashCiteino
16 Doty Dr, Stoughton, Massachusetts (MA)
By making a purchase, you agree to this Sales Policy. We reserve the right to update this policy at any time.