Sales Policy

Effective Date: January 8, 2025

Thank you for choosing FormalFashCiteino for your musical instrument needs! We are committed to providing you with the highest quality products and an excellent shopping experience. Below is an outline of our sales policy to ensure a smooth and transparent transaction for all of our valued customers.

1. Product Availability

We strive to maintain accurate inventory levels on our website. However, due to high demand or unforeseen circumstances, some products may become temporarily out of stock. If an item is out of stock, you will be notified at the time of checkout, and we will offer you the option to:

  • Backorder the product (if available).
  • Choose a different product.
  • Cancel your order and receive a full refund.

We reserve the right to limit quantities on any product at our discretion.

2. Pricing and Payments

2.1 Pricing
All prices displayed on formalfashciteino.com are in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice. We make every effort to ensure our prices are accurate, but occasionally there may be discrepancies or errors. If an error in pricing occurs, we will contact you to confirm whether you wish to proceed with your order at the correct price or cancel the order.

2.2 Payment Methods
We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment options (as available)

Your payment will be processed securely through our payment gateway. We use encryption technology to ensure your financial details are kept safe.

2.3 Sales Tax
Sales tax will be applied to orders based on the tax rate of the state or region to which the products are shipped. The appropriate tax rate will be calculated at checkout.

3. Order Processing and Shipping

3.1 Order Confirmation
After placing your order, you will receive an email confirmation containing your order details, including items purchased, pricing, and estimated delivery time. If you do not receive an order confirmation email, please contact us to ensure your order was successfully placed.

3.2 Order Processing Time
Orders are processed during normal business hours, Monday to Friday, excluding holidays. Standard processing time is 1-3 business days after your order is placed.

3.3 Shipping Time
Once your order is processed, it will be shipped via the chosen carrier (e.g., USPS, FedEx, UPS). Estimated delivery times will depend on your location and the shipping method selected at checkout.

Please note that while we strive to meet shipping estimates, actual delivery times may vary depending on factors such as weather, carrier delays, and other unforeseen circumstances.

4. Order Cancellations

You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped. To cancel your order, please contact us immediately at info@formalfashciteino.com or by phone at (781) 341-3239.

If your order has already been processed or shipped, you may not be able to cancel it. In such cases, you will need to follow our Return Policy to return the item once it arrives.

5. Promotions and Discounts

5.1 Coupon Codes
From time to time, we offer promotional discounts via coupon codes. These codes may be applied at checkout to receive discounts on eligible items. Please check the terms and conditions of each promotion to ensure that it is applicable to the items in your order.

5.2 Sales and Special Offers
Sales and promotional offers are limited-time deals. Prices and availability are subject to change without notice. Discounts are applied to the original prices of items and are not applicable to shipping or tax charges.

6. Returns and Exchanges

6.1 Return Process
If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return the items. Please ensure the product is in its original, unused condition, with all packaging and accessories intact.

6.2 Exchanges
We do not directly offer exchanges. If you wish to exchange an item for a different size, color, or model, you will need to return the original item and place a new order.

7. Customer Support

If you have any questions or concerns about your order, or if you need assistance, our customer service team is here to help. You can reach us by:

  • Email: info@formalfashciteino.com
  • Phone: (781) 341-3239
  • Address:
    FormalFashCiteino
    16 Doty Dr
    Stoughton, Massachusetts 02072
    United States

We are dedicated to providing the best possible experience for our customers. If you have any issues, please don’t hesitate to contact us.

8. Limitation of Liability

FormalFashCiteino will not be held liable for any damages or loss of profit arising from the use of our products, even if such damages result from misuse, misapplication, or improper handling of the product. It is the responsibility of the customer to ensure proper use of the product.